Atrato offers a range of Support Services for its product portfolio.
- Software Services
- Gold Services
- Platinum Services
- Platinum Services No FRU Return
Software, Gold, and Platinum Services are available for a fee; these uplifted Support Services provide enterprise class response times with mission critical FRU (Field Replaceable Unit) logistics.
1. Software Services
- 5x9 NBD Phone Services (Mountain Time Zone)
- 5x9 NBD Hardware Replacement (Local Time Zone)
- Factory Return and Repair of SAID Hardware
- Patch Down Load Service for Bug Fixes
- Minor Family Release Updates
2. Gold Services
- 7x24x4 Phone Services
- 5x9 NBD Hardware Replacement (Local Time Zone)
- Onsite Repair of SAID Hardware
- Patch Down Load Service for Bug Fixes
- Major and Minor Family Release Updates
3. Platinum Services
- 7x24x4 Phone Services
- 7x24x4 Hardware Replacement
- 7x24x4 Alert Monitoring
- Onsite Repair of SAID Hardware
- Annual Service Audit
- Dedicated Account Management
- Patch Down Load Service for Bug Fixes
- Major and Minor Family Release Updates
4. Platinum Services No FRU Return
All of the benefits of the Platinum Services, plus additional coverage for customers who, for security or business policy reasons, are not able to return FRU hardware once it has been replaced in a service activity.
